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Shipping Policy

 

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

 

International Shipping

We currently do not offer shipping outside of the United States.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@delune.co with your name and order number, and we will look into it for you.

 

Refunds, returns, and exchanges

If De Lune isn't the right match for you, we are happy to offer a refund. Email info@delune.co to request. Please refer to this page for details: https://www.delune.co/pages/refund-policy

 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@delune.co with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

 

If you have any further questions, please don't hesitate to contact us at info@delune.co